Support

We are a small team and read every message. Most questions get a reply within two working days.

Contact us

• General help: support@orafide.ai
• Privacy requests: privacy@orafide.ai
• Parishes and dioceses: parishes@orafide.ai or the parish form
• Report a person or something unsafe: use Report inside the app (fastest), or see our Safety page

Please tell us your device and app version, and what you expected to happen. Never email your password or any confession.

Common questions

I cannot sign in

Choose the same method you used when you signed up (email and password, Apple or Google). For email, use “Forgot password” on the sign-in page. If you used Sign in with Apple and hid your email, you will see a relay address ending in privaterelay.appleid.com.

My church or Mass times are wrong

Tap the church on the map and choose Report a problem, or ask your parish to claim its page (for parishes) so staff can keep times correct. Always confirm times with the parish.

How do I cancel my subscription?

iPhone and Apple Watch: Settings → your name → Subscriptions. Android: Play Store → Payments & subscriptions. Web: Settings → Plan → Manage subscription. Deleting your Orafide account does not cancel a store subscription.

How do I export or delete my data?

See Delete your account.

Ask Orafide gave a wrong or upsetting answer

Ask Orafide is an AI assistant and can be mistaken. Use the thumbs-down or email us the question so we can improve it, and please speak with your priest about anything important.